Philadelphia, Pennsylvania
10 comments
Not resolved

I bought an acer computer package with acer computer,acer monitor and lexmark printer from circuit city.They never told me that circuit city was the only place you could buy the ink cartridges for the lexmark.

I called lexmark customer service and they confirmed that for the lexmark model x2690 and others-circuit city has an exclusive and you can only buy the ink cartridges from circuit city.

They told me that Circuit City should have told all their customers that bought that model printer that they had to come back there for their ink. While the computer and monitor are just as advertised and work well, I feel I was ripped off on the printer/scanner.

I never would have bought this package had I known that you could not buy your printer ink from any office supply store.

Review about: Lexmark Model X2690.

Review #121675 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Louis
#130052

Have you ever considered lexmark.com with free shipping with any ink purchase? Other stores do sell it, staples, office max, walmart, lexmark.com, need any more?

jamesuss
#55173

First, the printer was free. Second, the printer had huge lettering on it that stated the ink was a circuit city exclusive. I guess it is too much to ask consumers to read stuff though.

dives2011
#44789

Same thing happened to me.

OH WAIT! No it didn't. What DID happen was that I read the box (which plainly says 'Ink available only at CC') and didn't buy it!

Amazing!

Guru
#44380

I had the same printer and needed to switch to a more multi-tasking printer which should be best for bulk printing.Recently got a Phaser 8560DN from freeprinterpromo.com for free.

The only catch is that you need to buy the supplies from them.But it is still well worth it after 6 months of usage.

sho-ryu-ken
#41561

LOL

They got me too... However, the printer was FREE, so I don't see how anyone can complain about the exclusivity of ink refills.

Anyway, #u&k 'em --- what I did was pry the top of the cartridge open and with some bulk ink you just inject refills into the sponge inside. super easy and saves beaucoup $$$.

Don't get mad, get even!

TW
#30992

SOLUTION: BUY ONE CARTRIDGE FOR $20 AT CIRCUIT CITY AND THEN GET A REFILL KIT TO SAVE

MONEY. IT IS STILL NOT RIGHT FOR CIRCUIT CITY NOT TO TELL CUSTOMERS AS HAPPENED TO ME ALSO. NOTHING IS EVER "FREE"!!!

Sara
#28928

Same thing happened to me, but the printer was '"free" so I can't really complain much. Circuit City's website confirms they have the exclusive right to sell the ink, so Staples (or anywhere else) won't have it. But you can buy it online from Lexmark...if you don't mind paying NINE Dollars to ship it!

Tara
Peoria, Alberta, Canada #26112

Staples does not sell the black cartridge for the X2690, at least not that I can see on their website. We have the same issue and got the same free printer after buying a new laptop. :(

JULIE LORRAINE JACKSON
Frauenfeld, Thurgau, Switzerland #23168

I NEED HELP ME FIXING PRINTER INK OR LETTER BUT NO BODY HELP ME :cry

CC
Chalkida, Evvoia, Greece #14846

Stop crying.....Staples sells the ink.

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