my husband bought a demo laptop after which he was informed the password and screensaver had to be changed and should only be a few min. the firedog guy was told and said he had to certify it and it would take at least an hour at which point he went to assist someone else.
he was the only one there. husband left and returned approx 30-45 min later to find him assisting someone else and not working on the purchase. we told him to remove the screensaver and password and we would take care of everything else. the manager informed me that this was only placed on the floor for sale today and they had not had time to fix it prior to the sale.
i do not think the computer should have been placed for sale before being ready or we should have been informed of the situation prior to purchase.
Monetary Loss: $1100.